The skills shortages of the past year have led to service organisations rethinking their service delivery model. Service organisations know what models will help them to cope with shortages. Challenges that they are now facing are how to keep the service job interesting, and how one ensures that the skills of tomorrow are considered in recruiting and learning & development practices?
AI offers limitless opportunities, but understanding its real impact often requires using it to gain new insights. So, what is AI really, and what AI functionalities are already included in leading field service management applications? How can we best implement it to ensure the business benefits?
It is well-known that service plays a crucial role in demonstrating a company’s brand values and providing a differentiated customer experience (CX). Technological innovations offer many ways to optimise the customer service experience. The challenge is how to make the right decisions and enhance customer touch points to boost brand perception?
Digital capabilities drive opportunities to develop new service business models that go beyond traditional services. This not only facilitates company growth but also enhances the value delivered to customers, influencing brand perception. Service Leaders are contemplating how to convince people of this potential, and identify the necessary pre-requisites to bring this potential to fruition.
Engaging People in a World of Shortages
To be announced
To be announced
As a member of the Service Business Forum you will get an entrance pass to the event in your region of choice.
You will also get access to the research report that will be produced at the end of a quarter about the topics and
be invited to attend webinars and listen to podcasts around the topics.
We currently only have events in the DACH region, soon events in other locations will be added.
You can now book your seat for the upcoming event in Stuttgart as a Annual Membership or
get your Enterprise Membership and benefit from all insights of our four topics.
