28-29
September 2023
Service Business Drives Profits
September 28-29, Vienna, Austria
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About the Forum
It is a community for Service Leaders and Executives of manufacturing firms that want to be inspired, challenged and equipped to capitalize the full potential of the service business.
The objective of the Service Business Forum is to explore and spread trends, relevant service transformation topics, and service best practices that can help manufacturers to take faster and smarter decisions.
By organizing events, conducting service research studies and maintaining the service industry standards, the Service Business Forum provides its members the opportunity to bring their service businesses to the next level.
To design and decide the topics of each event, our Advisory Board composed of experienced service executives of leading manufacturing firms, gets together to work, discuss trends, and conclude the next topics that will help our members.
The Service Business Forum is future oriented, focused on global business and technology trends.
What do we do?
- Thought-provoking insight into relevant trends, challenges, case studies and performance data.
- Interactive workshops (in local language) in an informal and trusted atmosphere where service leaders can meet, share and co-create best practices and elect which will become industry standards.
- An opportunity to invite c-level executives and create awareness of the service business potential and strategic implications.
- Online access to the latest service industry standards and best practices, webinars and podcasts with service leaders sharing their experience.
How we plan, prepare and conduct our forum topics
- We research and analyse with our Advisory Board the service trends in economy, technology, people, the environment, social and governance.
- We look for 3 strategic partners with the same goal as the business forum.
- We prepare pre-reading material and all logistics of the event.
Events of 2023/24
On the 11th of May our first Advisory Board Session was held with service executives of the following companies: Voith Paper, Roche Diagnostics, Huisman Equipment, Nimax, ThermoFisher, Schneider Electric, Damen Shipyards, Sandvik, Diebold-Nixdorff and The Future of Field Service.:
Service Business Drives Profits
This realisation has led manufacturers to now focus on service growth and drives the shift from product centric to customer centric thinking. This also requires service organisations to be managed as a service business.
Industrial Metaverse
To build a metaverse is a complex and time consuming task, once it is done it can provide a wealth of opportunities for new service business models.
Engaging People in a World of Shortages
The skills shortages of the past year have led to service organisations rethinking their service delivery model. The question is how to motivate people and keep service jobs interesting enough to engage and retain service staff.
Upcoming event
Service Business Drives Profits
28
28
Schönbrunner Straße 31 1050 Vienna, Austria
Filmquartier Wien
Afternoon Session - Roundtable
- How to generate profitable growth with services in different maturity levels?
- How to increase customer value and CX in different maturity levels?
Impact of the service business on the overall growth of the company:
28
Schönbrunner Straße 31 1050 Vienna, Austria
Filmquartier Wien
Dinner
29
29
Schönbrunner Straße 31 1050 Vienna, Austria
Filmquartier Wien
Morning Session – Workshops
- Workshop 1A: Define the critical success factors to digitalize your service organization without losing profit and stakeholder buy-in
- Workshop 1B: Define the steps to manage risks in developing customer business related services
Become a member
As a member of the Service Business Forum you will get an entrance pass to the event in your region of choice.
You will also get access to the research report that will be produced at the end of a quarter about the topics and
be invited to attend webinars and listen to podcasts around the topics.
We currently only have events in the DACH region, soon events in other locations will be added.
You can now book your seat for the upcoming event in Vienna as a Annual Membership or
get your Enterprise Membership and benefit from all insights of our four topics.
€2,495
- Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
- Attendance to quarterly events
(1 entrance pass) - Access to the Service Industry Standards
(On demand) - Online Service Business Training
(On demand)
€9,995
- Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
- Advisory Board Seat: To provide input and define the topics to be discussed in the upcoming service business forums
(1 Seat)
- Attendance to quarterly events
(5 entrance passes)
- Access to the Service Industry Standards
(On demand) - Online Service Business Training
(On demand)
€24,995
- Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
- Advisory Board Seat: To provide input and define the topics to be discussed in the upcoming service business forums
(1 Seat)
- Attendance to quarterly events
(12 entrance passes)
- Access to the Service Industry Standards
(On demand) - Online Service Business Training
(On demand)
Become a Partner
Becoming a partner is an opportunity for you and your organization to:- Establish senior executive relationships through participating in events of the Service Business Forum.
- Improve brand recognition by being associated to an innovative event and have your corporate logo in all related documentation, e-mail marketing, and social media
- Establish personal relationship over dinner with senior service execs and better understand the persons and their business challenges
- Become known as a thought-leader and research partner for a Research theme of the Service Business Forum and share your company’s story in a related podcast and have your corporate logo published on the research report
What our participants say
“The service business forum provided a platform where we as service leaders could really exchange and share our own experience”
-Sascha von Wangenheim, METLER TOLEDO
“We had more time for personal discussions than at any other conference”
-Johannes Parensen, GMS Development
Partners
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Contact our team today to save your seat
Phone
+31 297 566241Email :
info@noventum.eu
