Podcast

 

How to improve the customer experience with digital​

 

In this podcast, Syncron, Aquant, and GMS Development discussed how AI can help companies elevate their service business. They explored where the biggest opportunities lie in combining digital and service for the benefit of customers, identified areas that might negatively impact the customer journey, and shared how they are currently helping clients optimise their customer service journey through digital solutions.

 

 

Boosting service efficiency​

 

Listen or watch as we explore how aligning your team’s capabilities with the top 20% of your workforce can reduce service costs by up to 22%.
  • Using a combination of documentation, historical data, and tribal knowledge ensures efficiency and productivity when using AI.
  • If every employee had the knowledge and skills to perform at the same level as the top 20% of the workforce, service costs could be reduced by up to 22%.

    •  

     

    Engaging People in a World of Shortages​

     

    Engaging People in a World of Shortages Watch how Noventum’s associate consultant - as you will get the chance to hear real-life answers to your questions:
  • Is digitalization really impacting skills shortages, or is it helping to address them?
  • What is the scope and impact of this issue?
  • And more..
    •

     

     

    Implementing an Outcome Based Business Model – Examples and lessons learned from Syncron​

     

    In this session, Syncron's Niklas Jonsson Åberg shares some incredible insights into how companies can gradually evolve their service offerings. He explains what data is required and how the information derived from it can be used to continuously improve service offering, paving the way for a seamless transition to an outcome-based business model.

     

     

    AI in service - Examples and lessons learned from GMS development

     

    This executive summary shows the outcome of our Service Business Forum Event on Artificial Intelligence in Service, held on the 22/23rd of June in Zurich. During the event we analysed and discussed the research done on the topic by the Noventum team and came to several conclusions on key issues:
    • The Use Cases of AI in Service
    • The benefits, risks, and implementation steps challenges of using AI in Service
    • Some examples of AI applications in Service
    • Conclusions